Johnson Control-Hitachi Air Conditioning India Limited


New project

Johnson Controls Hitachi  is a leading global air conditioning manufacturer providing customers across the world energy-efficient air conditioners. The company offers a wide range of window ACs and inverter split ACs to give you faster, economical cooling for your home and office spaces. Equipped with innovative smart-technologies to bring you state-of-the-art cooling; air conditioners from the house of JCI Hitachi are both eco-friendly and economical at once

301,Third Floor, DMRC Building New Ashok Nagar Metro Station
110096 New Delhi


i have been fleeced by your authorised service dealer by the name of Fame Refrigeration based out of plot no 14, ashok vihar, phase 3, gurgaon. i had originally made a complaint on your website regarding no cooling of the air conditioner and the technician visited my place on 2nd sep for which I paid INR 500/- as visit charges. the technician diagnosed the issue and said it was due to the compressor sensor which was not working and said it had to be replaced and the charges for the same will be INR 1550/- approx plus INR 2000/- to refill the gas since the gas quantity was very low. I agreed to the same and after multiple escalations with them and on your website, the technician came on 8th sep with the spare part to replace it, they fixed the new part and tried to refill the gas and inspite of doing the same they were unable to resolve the issue after spending 2 hours approx on the same and finally concluded that the issue is with the compressor and it needs replacement. The technician also said that the replacement charge of the compressor would be INR 900/- inspite of the compressor being under warranty. On 9th sept the technician successfully completed the work and made me pay a total of INR 5450/-, the break up of the same is as follows: Gas charges: INR 3000/- Compressor sensor: INR 1550/- and Compressor replacement charges of INR 900/-. I am shocked to knwo that inspite of the compressor being under warranty and the failure of the technician to diagnose the issue earlier which would have prevented the gas leakage i had to pay such a huge amount. The receipt i recd over email was for an amount of INR 190/- against INR 5450/- that i paid which is attached
6 months ago
Here is a very good environment inside the company. It's located in DMRC building 3rd floor
over 1 year ago
WORST service #HITACHI, No one care about customer situation. Half a month gone, complaint logged but no resolution. My conclusion is...buying Hitachi AC is just wasting your money.
over 1 year ago