Button & Sprung

Reviews

I think it says a lot that despite being burgled at 3am we still made it to our Button + Sprung appointment the following day, and what a gold star experience it was (and free parking!!)! We were given a solid introduction briefing and freshly laundered pillow to try all of the mattresses in their studio and loved the private loft space where you could spend considerably time lying all over the main contenders according to your needs and requirements in peace. The team are very very knowledgeable. Such a great and considered experience. Having said we wouldn't rush the buying process we ended up committing and paying before we left! Today our mattress was delivered and carefully installed, they took away the wrapping and left a pair of bed socks too. So clever. Delighted, will never buy a mattress from elsewhere again. Just watch out for pesky Fulham council who love to give road driving fines on your way to dreamy sleep. Pay attention to the instructions of how best to get there. Heaven - just wish I'd bought this pre-pandemic!
about 2 years ago
This company produces a range of traditional mattresses as well as beds. Their (probably) unique selling point is that you can visit their showroom in Fulham and spend as long as you wish peacefully trying the mattresses without any hassle. They will even offer you a cup of tea! You can book a slot or just turn up.
about 2 years ago
ABSOLUTELY TERRIBLE - STILL WAITING ON A BED I ORDERED IN JULY! I’ll start by saying I’m a very reasonable person, a business owner myself and have been more than patient. I first ordered the bed for £1645 on 21st July 2021 after seeing the lovely Camelia bed on Binky Felsteads Instagram when we were renovating our house. I loved the bed so much I actually planned the decor around it and created the paint colour with this in mind and carpets to complement it. So when the bed arrived in September 2021 after patiently waiting three months I was disappointed that it was the wrong fabric. It was a week before our baby was due so we were allowed to keep the bed temporarily whilst the new replacement was ordered. I was offered no apology but told I would be able to “exchange” the bed. Fast forward to now and almost February and over 4 months later and I still haven’t revived my replacement. My emails were ignored several times so I called the office and was told in December my replacement had “fallen through the net” and been forgotten! So they would place another on order for me to be delivered in early January. I am still waiting for my bed or communication. I’m not one to leave negative reviews but given the amount of occasions you’ve had to rectify the situation and have failed to offer even the most basic level of customer service, I’m so disappointed and think other people should know this before they spend thousands on a bed they may never receive.
about 2 years ago
Im very disappointed by the customer service I received - after spending so much money on an ottoman bed and mattress from Button & Sprung, I would've expected a more helpful and professional response. after not even a year of owning this bed I noticed terrible mould growing under the bed - it had spread to the bed slats and even to suitcases and stroller I had packed under the bed, There is clearly not enough ventilation under the bed so lots of moisture was getting trapped under the bed, which i only realised after we started to get a very strong mould smell in our bedroom. the problem wasn't humidity in our bedroom as we don't have mould problems anywhere else in the room. The reason why we decided to get a natural mattress is because my husband sweats a lot during the night and foam mattresses made this even worse- even though the natural mattress helped to reduce this problem it was causing lots of moisture to be trapped under the bed and due to there not being enough ventilation it caused this problem. After I had explained this to customer service I was sent back a very condescending email where they explained what mould was and why it happens -_- and as a goodwill gesture they offered to replace the boards for the ottoman bed (on the condition I would need to pick it up from the warehouse - not even offering delivery and expecting me to travel very far to pick up very heavy and large boards for my king size bed!!!) I am now stuck with a very expensive bed which I can't use storage any more as im scared mold will start again, and also because of how bad the mould had gotten under the bed the smell of mould has not been able to be removed(as much as I have tried to clean the inside) so even though I have now removed everything from under the bed our room still smells of mold. I would highly advice against buying the ottoman bed and if so make sure to check often if mold starts to form - as sadly this was the case with us and I would have assumed problems like this wouldn't have occurred with such expensive beds that should have been built with better storage ventilation/mould resistant material and better customer service to help with problems like mine ie offering to have the bed professionally cleaned or offered a replacement (which they have not- even thing I've had this bed for less than a year)
over 2 years ago
Really lovely people to deal with , beautifully made bed, incredible selection of textured fabrics and colours . Delivery guys were so helpful . Def def recommend this company!
over 2 years ago
We had an appointment to check out their mattresses and the staff was super helpful and knowledgeable. They told us a bit about the mattresses then gave us time to try them on our own. They were really accommodating with delivery times and just a pleasure! And the mattresses feel like sleeping on a cloud while also being supportive AND natural and recyclable! What a find!!! We will definitely be back for mattresses for our kids from there.
over 2 years ago
Spring in the step with their service and prompt hassle free delivery arrangements
almost 3 years ago
Great products and quality! Very impressed with the customer service at Button and Sprung - super helpful and communicative! So was the delivery team - super quick set up and lovely to deal with!
almost 3 years ago
Really quality what a range of beds the staff so informative and really try hard to match a bed suitable for you with a 10 year guarantee plus a 100 day trial period can't be bad 👍
almost 3 years ago
Place much much bigger than it would appear at first glance - excellent selection of beds, fabrics and mattresses - all natural - no artificial content - Adam was exceptionally helpful - guiding us through the process - well done!
almost 3 years ago
Great customer service from Stephane, attentive and no pushy hard sell. The mattresses are very comfy. Really good setup overall.
about 3 years ago
Brilliant place to choose your bed from! All of the frames on display but the best thing is having a room with each mattress on a bed ready for you try out and choose the one perfect for you.
about 3 years ago
We were really impressed with the service at Button and Sprung. Stephane was helpful and informative but left us to try all the mattresses and make our choice in our own time. The ordering process couldn't have been easier and we loved the choice of materials and headboards. Looking forward to receiving our new bed and mattress.
about 3 years ago
Love our new bed, it is absolutely beautiful. Having it out together upon delivery was a bonus!
about 3 years ago
Fantastic service from start to finish. Excellent quality. Very impressed and will recommend
about 3 years ago
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