I must admit that having read some other reviews, I was a little hesitant about using this company for decals ordered by a very important client. However, they were the only printer I could find who could print custom designs onto perforated (one-way) static-clings, so we took a chance.
The BannerBuzz designers contacted us by phone and email regarding the queries they had with our order, as it was very large and I had sent it through in pieces. They also voiced legitimate concerns over some areas of our images in the standard proof. This did delay our delivery, but for the right reasons, and we're very glad they were conscientious with our order.
The decals arrived, a little later than hoped (design delays considered), but I'm happy to put that down to staff shortages in the current pandemic chaos. They were incredibly well packaged, with only a tiny fold on one corner that no one else would notice - I'm just terribly pedantic about such things. The perforated decals were trickier to apply, but considering all sections were around 1.5m wide, it was not bad.
The decal material and print quality were fantastic - as a fussy designer I cannot fault them, my client is thrilled, and their customers have ALL commented on how fantastic the decals look. Three months in, the ongoing reaction from passing pedestrian and road traffic is great - the decals have had a real impact for my client in establishing themselves at their new premises.
We ordered solid static-clings for privacy on windows for patient treatment rooms, and perforated (one-way) clings for the reception room. They all work exactly as needed, and look amazing. I would use them again, for my own or client orders.
I never leave a bad review but had no option with this company! Im Absolutely. I spoke at length to a customer service rep and even sent a picture of the building the letters were being attached to. They not only advised me of the wrong fixings (which I paid them to send) they sent me a product that was chipped and rough round the edges. When I have asked them for help, I have hit a brick wall. Their answer "Apparently the product will look better when its up high!" not even a refund for the wrong fixings that were sent. Please avoid this unprofessional company
Very poor form that this company is hiding that it is operating in India. There nothing wrong with being based in India and serving your customers. Own up to it!
I needed a banner urgently for an event and paid for delivery on a specific date. It was only when I received the shipping notification that I realised that the company was in India and that with the best will in the world, it would have been impossible for the package to arrive on time.
Lying on your website is not exactly proof of trustworthiness. When my package finally arrived, the banner looked nothing like what I had been shown as proof before printing. So it is useless for my event which has now passed any way and will go to the bin.
What a waste of money, time and effort. DO NOT patronise this company. You will regret it and will have wasted your money.
Order a replacement vinyl for my store. Over the moon with the quality and price. I had an issue with my resolution and the guys sorted it out for me free of charge. Would definitely recommend and use again. Thanks guys. 10 out of 10 from me.
DO NOT USE THIS COMPANY - disgusting customer services. if i could rate zero stars i would. the lied they were based in india, pretended they had UK printing problems. i had to chase them about my order because it did not arrive. they said it would arrive 6 days late - 3 days after my event. they refused to compensate me because i had to pay an additional £24 to another company for a 24 hour turn around on my order. they hung up on my call. when i called back, the manager Tim was laughing at me to his colleagues in the back ground about the fact that i mentioned "consumer rights". digusting behaviour, awful company.
Just try to get hold of customer service and you'll understand the 1 star
They not base on east London. They have the service in India. Full of dodgy people. I’m living less than one minute walking distance from the address which they advertised on google search but they won’t allow pickup. asked me to wait 3 weeks to deliver.
The staffs at BannerBuzz very helpful and I am impressed with their customer service. The print quality of the banner was excellent. I would definitely be looking forward for more print jobs from them.
Do NOT use these guys - they are a shambles. The system would not load the artwork and when i finally got it sorted, they agreed to deliver within 7 days. Nothing came. Tracking didn't work. Helpline would not answer. I called orders and was on hold '1st in line' for 10 mins then cut me off. Really irritating american voice on recorded messages. These people are rubbish