Our experience of Hobson’s Choice has always been excellent. From the design and efficient install of our kitchen in 2013, on time and delivered on budget, to the ongoing aftersales support. Still helping us today 7 years on!
We purposely chose renown, premium brands for our kitchen appliances expecting high-quality products and long-lasting reliability. Unfortunately, we have faced several issues over the years, none of which were caused in any way by Hobson’s Choice installation.
As each issue arose, some inside, some well outside, of the respective manufacturer’s warranties, the aftersales service Hobson’s Choice provided was so responsive and helpful. Supporting us with dealings with the manufacturers and providing guidance.
Experience has shown us that anyone can have a rogue appliance, no matter the brand. But not everyone has Hobson’s Choice behind them to help make it right when things go wrong.
We would like to thank Richard Carter and his team, they never walked away when we believe many others would have done. It is their level of customer service that distinguishes them from all other competitors.
We bought a new build property ‘off plan’ in 2018 but chose to have a bulthaup kitchen installed by Hobsons Choice rather than the one supplied by the developer. This turned out to be a very good decision.
During a problematic two year build the service we received from Natasha and Richard was exceptional. They had to contend with design changes to the building, site issues caused by the developer and finally having to carry out the main installation work during lockdown.
In spite of all these issues the final result is stunning and we couldn’t be happier with our kitchen.
Natasha, Richard and their colleagues at Hobsons Choice get 10/10 from us and we recommend them without hesitation.
We’ve been dealing with Gemma at Hobson’s Choice and she has been fantastic.
We recommend Hobson's Choice, and Phil Harflett, without reservation.
Phil carefully supported us as we worked through the many decisions required in kitchen planning. He has a gentle, professional and very courteous style which made it easy to design the kitchen with him. He didn't impose his view or opinion, instead always responding to what we wanted while giving honest feedback, with explanations/examples, if something we were thinking about wouldn't work so well.
The quality (in construction and appearance) of the kitchen is very high. Our builders fitted it and said they rarely install units that are so well made, with such sensible installation processes.
We did have a problem with one door; the factory had sent the incorrect finish on one panel. Mark, a Hobson's Choice fitter, came quickly to resolve that. He was great - another very courteous professional.
We have been really pleased with the support and service we received, and with the kitchen. We have had it for over a year now and don't regret any aspect of it because it was so carefully planned by Phil. It looks as good as when it was first fitted. Of course it is a little more expensive than kitchens from some well-known large companies, but 1. the extra cost wasn't as large as we thought it would be 2. there is no doubt you get what you pay for, both in service and quality.
Thank you to Phil and the team at Hobson's Choice.
“I can honestly say that dealing with hobsons|choice was a pleasure from start to finish. They were the only kitchen company who actually listened to the brief, and came back with drawings and designs which not only reflected what we wanted, but incorporated some brilliant new ideas. Nothing was too much trouble for them, and their showrooms were so comprehensively equipped that I have ended up with a far better range of kitchen hardware than I had ever known existed – I cannot now imagine life without a steam oven, let alone my boiling water tap! Or the induction hob, come to that.
They took responsibility for the whole project from start to finish, so that there
was a seamless process from initial conversation through to returning home to a beautiful kitchen (with flowers, basic food and a bottle of champagne kindly provided by Richard Carter and his team). We have returned to them for further work, for dining furniture, and for a new bathroom. They designed a special shelving unit to blend with the olivewood cupboards, admired by everyone.
Their workmen are of the highest calibre, and every detail is taken care of. Richard seemed to have an intuitive grasp of what I would like, and how I would want things to be, and that was very reassuring when you know you will be away for the entire project. hobsons|choice are a pleasure to deal with – two friends of mine are already using them thanks to my eulogies.”